Privacy policy

Effective date: 27 September 2026

Compact Packing, trading as Lab Diamonds Direct ("Lab Diamonds Direct", "we", "us" or "our"), operates this online store. Our business address is 16 Field Terrace, Riccarton, Christchurch 8041, New Zealand. For privacy questions or requests, contact owmferrier@gmail.com.

Information we collect

We collect information you provide when you browse the store, place an order or contact us. This may include your name, email address, telephone number, billing and delivery addresses, order details, customer-support messages and payment status. Payment card details are processed by Shopify and payment providers and are not stored directly by us.

We may also receive device and usage information, including IP address, browser type, pages viewed, cookie identifiers and interactions with the store.

How we use information

We use personal information to operate the store; process, fulfil and deliver orders; communicate about orders; provide customer support; prevent fraud and security incidents; comply with legal obligations; improve the store; and, where permitted, send marketing communications. You can unsubscribe from marketing emails using the link in the message.